Privacy and Cookies Policy

Kay Cook Hypnotherapist, accessible at http://www.newhorizons-hypno.com, takes the privacy of her customers and visitors to her website very seriously. This Privacy Policy Statement refers to types of information that are collected and recorded and how this is used. If you have additional questions or require more information please contact me at kt.cook@btinternet.com.

General Data Protection Regulation (GDPR) 

I am a Data Controller of your information. My legal basis for collecting and using the personal information described in this Privacy Policy depends on the information collected and the context in which it is collected:

• Our mutual needs to establish and agree working arrangements with you concerning the provision of hypnotherapy services as offered by this website.
• In contacting me / pursuing hypnotherapy you have given me permission to hold the personal information which is legitimately required.
• In compliance with the law I only hold information which I need to hold and for no longer than necessary. For example, your name is recorded when processing my accounts; when you contact me by email I have your email address. At the end of therapy, or if therapy is not pursued, I delete your email address from my list of contacts within a few weeks. Of course, you are very welcome to contact me in the future, in so doing, you would give me permission to reply.
• I do not contact former clients for marketing purposes such as sending out newsletters.
• I do not instigate Facebook or any other social media contact. If you choose to establish and remain in contact with me via social media I am normally happy to do so. If you choose to do this it is your responsibility to ensure the Privacy Policy of your chosen social media platform is acceptable to you.
• My handwritten notes on your sessions are held for six years, or until you are 18, if you are aged between 10 and 12 when therapy commences. At the end of this time your records are shredded. Holding your records for this time period is necessary to resolve any legal dispute which could arise within this period.

The Way I Use Your Information

I treat your information as strictly confidential. I would only share your contact details, or any personal information in the following circumstances: 

·         If I am ordered to do so by a Court.

·         If I am required to do so by a Police investigation.

·         If you provide a written request for me to share specific information in a specified way, for example, with your employer or doctor. If you request me to do this I send the text to you for approval before it is sent. 

If you are a resident within the European Economic Area (EEA), you have certain data protection rights which are detailed below. If you wish to be removed from the system at any time, or informed what personal information I hold about you please contact me at kt.cook@btinternet.com. I do, though, retain my handwritten notes for the time period I have stated above.

Your Rights

In certain circumstances, you have the following data protection rights: 

• The right to access, update or to delete the information I hold.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

Testimonials 

At present, I do not use customer testimonials. If I should do so in future this would be with written consent. Future testimonial providers would retain the right to revoke consent at any time by sending me an email requesting that this is done.

Cookies

Like any other website, my website uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that each visitor accessed or visited. The information is used to optimize the users’ experience by customizing web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. More information on how to do this can be found by visiting the following links:

• https://support.google.com/chrome/answer/95647?hl=en (Chrome);
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• http://www.opera.com/help/tutorials/security/cookies/ (Opera);
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• https://support.apple.com/kb/PH21411 (Safari); and
• https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

If you block cookies, some features of my website may not be available.

Links to other sites

This website may contain links to other sites. My Privacy Policy does not apply to other sites. Thus, I am advising you to consult the respective Privacy Policies of any websites which may link to this one for more detailed information. This may include their practices and instructions about how to opt-out of certain options.

Children’s Information

I only undertake consultations with a young person under 18 with the parent present throughout. That parent is deemed to have given consent on behalf of their child to my receiving the relevant email address and the details which I record within my handwritten notes. If you think that your child has emailed me, or contacted me online in any other way I strongly encourage you to contact me immediately so that I can promptly remove such information.

Online Privacy Policy

This privacy policy applies to online activities with the exception of the circumstances specifically stated in this Privacy Policy. It is valid for visitors to this website with regards to the information shared and/or collected online. This policy is not applicable to any other website or online channel.

Consent

By continuing to use this website and / or the hypnotherapy services referred to therein, you hereby consent to this Privacy Policy. This Privacy Policy may be updated from time to time. You are invited to check this page periodically to ensure you are happy with any changes to it.

Log Files

This website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. This information is used to analyse trends, administer the site, track users’ movement on the website, and gathering demographic information.